It seems everyone is doing Zoom social hours now. As the Covid-19 lockdowns began, Zoom socializing was a lot of fun for me. Now, two months into it, I’m hearing that people are Zoomed out. After spending all day in work-related video meetings, no one wants to do another video call, even if it’s just for fun. Part of the problem is that we started out thinking we could do a Zoom social call the same way we would meet in a restaurant for happy hour. But there’s a critical difference between an in-person social gathering and a video gathering; you can’t have verbal side conversations on video. Once two or more people begin to have side conversations, the audio is hijacked for the entire group and no one can hear either the side conversation nor the main conversation. The trick is to think of your Zoom happy hour the…
Most articles you read about virtual conferencing, whether for video conferencing or just audio conferencing, advise you to use the mute function when you’re not speaking. If the…
I have long advocated that remote or partially remote teams build virtual water cooler time into their meetings: five to ten minutes of unstructured check-in time in which…
I have never been a fan of science fiction, so on the surface it seems strange that I should love Netflix’s Sense8 so much. To quote the television…
Adam Grant and Sheryl Sandberg’s new book, Option B, is about building resilience. I don’t think there could be a hotter topic in the world of federal agency…
After reading a great article in Fortune Magazine by Geoff Colvin last winter, I finally read Colvin’s book, Humans Are Underrated. He makes the case for the importance…
Simon Sinek’s 2009 TED talk How Great Leaders Inspire Action has made lists of top leadership talks for years. The essence of his talk is that people are…
I was reading a Fast Company Magazine interview with Sam Altman the other day, in which he was describing the founding of Y Combinator. He said, “With VCs,…
The other night, I was re-watching my favorite show, Breaking Bad, and one of Jesse Pinkman’s lines struck me. In case you’re not familiar with the show, Jesse…
This is certainly not a new rant, not even for me, and certainly not for leadership consultants in general. I’ve been writing about the misconceptions and unintended consequences…
Back in the days when I volunteered for a Colorado mountain rescue team as both a rescuer and the team’s public information officer, my teammates often commented that…
Managing virtual teams is an increasingly hot topic for supervisors, as telecommuting and flex time programs become more widespread and globalization increases. Tsedal Neeley recently published a great…
In July I flew to Europe with my friend Pam to hike the famous Haute Route, which starts in Chamonix, France and finishes in Zermatt, Switzerland. The route…
This week my two colleagues and I began delivering a “soft skills” class to employees of the federal agency supervisors we’ve been working with for the past two…
Reading Tim Kreider’s NY Times article The Busy Trap, I could not decide whether to log a protest, applaud him for his insights about our national cult of…
One of the most important things you can teach workers who travel internationally is the importance of understanding the cultural norms of another country. I don’t just mean…
Back in 2011 I wrote a post titled Single white female seeking a tribe, and it was about how I’ve been part of work teams that had a…
I’ve been blogging about MIT’s fascinating research on team effectiveness for years, including about: a study by the Human Dynamics Laboratory on team communication patterns correlated with performance…
Showtime’s new television series The Affair offers an interesting illustration of the fiction of memory. It’s a topic that many psychologies and organizational development theorists have written about,…
For the past year, I’ve been traveling around the country delivering a soft skills course to the field office supervisors of a federal agency. The course includes a…
Jason Feifer recently wrote a great article for Fast Company Magazine called Fear and Loathing of Silicon Valley. He makes a convincing case that the current dialogue about…
One of my contractors asked me to help the proposal manager put together consultant resumes and bios for a major proposal they were working on. After I finished…
I taught a leadership development class focused on making change recently. It was fourth in a series, and the previous classes had focused on adapting to change but…
I’m accustomed to angry or frustrated groups of training participants but sometimes they are truly a challenge. A recent group of federal agency employees was so stressed about…
I interviewed a federal employee recently about her experiences working on a public complaint hotline, so that I could write case studies for a training program I’m developing. …
Jon Gordon’s The No Complaining Rule is a short, fun read with a simple concept that anyone in today’s business world can quickly implement. The book tells a…
We often make the mistake of thinking that something can only be measurable if we can count it or put it on a graph, especially when it comes…
When the challenges of team building for virtual teams come up for discussion with workshop groups, my usual mantra is that we don’t do anything different when managing…
When I was in my 20s I had a real problem with speeding tickets. New Hampshire has tough traffic laws and I was put up for “habitual offender”…
One day recently a woman who had been in my team building class stopped by to say hello. She wanted to tell me a story about how she…
I’m re-reading Jim Collins’ classic Good to Great this week, after many years. I’m struck by how much clearer the concept of Level 5 leadership is to me now…
I know from experience that a sense of purpose and meaning in one’s work is far more motivating than money or any other tangible benefit. Back when I…
After watching Dave Logan’s TED talk about tribal leadership last spring, and blogging about it in fascination, I finally read his book. Tribal Leadership: Leveraging Natural Groups to…
Questions are so powerful for learning and communication. We all know that already. But a great post by Shane Snow illustrates how important it is to use the…
My latest Netflix binge is The West Wing, the political drama series that won numerous awards during its 1999 – 2006 run on NBC. While re-reading Patrick Lencioni’s…
Dan Pink, author of the book Drive: The Surprising Truth About What Motivates Us, says that when we’re seeking creative problem-solving-type work, we must create an environment that…
One of my favorite topics for a team building session is the fundamental attribution error, or FAE for short. The FAE is a concept in social psychology which…
About ten years ago I joined a volunteer mountain rescue group in Colorado. My new-member training was rough at first; I didn’t take easily to the basic medical…
I’ve been facilitating generational diversity seminars for years, and the discussion that happens has become so predictable it’s almost dull. Either the room is dominated by Baby Boomers…
Many of my favorite organizational development theorists reference studies about the unreliability of memory in their work, and I find it particularly interesting to think about how the…